Shipping + Returns
Shipping
All items are custom made per order. These handcrafted items take 3-4 weeks to ship.
*Some items may be shipped out separately depending on availability
All of our handcrafted items ship via USPS First Class Mail with an estimated 2-5 day delivery depending on your location in the US. USPS Priority Mail upgrades are available for an additional fee with an estimated 1-3 business days. Estimated shipping times do not include the 3-4 week turnaround. Current production times are listed in the shipping section of my shop and updated regularly.
We offer international shipping via USPS First Class Mail with an estimated 1-4 week delivery dependent upon customs processing in your country. On the rare occasion, your package may be held in customs for up to 4-6 weeks. International customers are responsible for any and/or all customs fees, taxes, and duties associated with shipping & purchasing to their respective countries, should they be assessed.
*PLEASE NOTE: Once an order leaves my hands it is the sole responsibility of USPS. All orders come with a tracking number, please allow up to 48 hours for it to update in their systems once your order is dropped off.
First Class Shipping does NOT include insurance in the unlikely event your order is lost or damaged in transit.
We strongly suggest using Priority Mail for those who receive mail delivery through an un-managed community mailroom or similar. Please file a claim directly with USPS for a lost package or non-delivery. All orders confirmed as delivered by USPS will not be replaced.
Returns
I want you to be absolutely thrilled with your new purchase. I thoroughly, do quality checks on all items before shipping. If you would like to return or exchange your item (s) due to fabric or construction defects, please contact me first. Return shipping will be at your own expense.
-Payments remaining uncleared or outstanding after five (5) business days will be canceled.
-Order cancellations accepted only prior to production.
-Cancellation requests received after shipping will be treated as returns.
-Refunds and exchanges due to defective product will process upon successful receipt of the returned item(s).
-Returns and exchanges are not offered to International orders